Policy

Q: What if I already elected to opt out of the 2020 event?

A: No further action is needed at this time and you will automatically receive the additional 20% credit for the above experiences. If you opted out of the 2020 event, your Southern 500 grandstand ticket credit was already rolled over to your account for the 2021 Southern 500.   

Q: At what other tracks can I use the event credit?

A: Ticket holders will receive a credit in their Darlington Raceway account by August 12Ticket holders may use the 120% credit, from the above experiences, towards a future 2021 NASCAR-sanction event at any NASCAR-owned track, subject to availability.


Please contact the ticket office at 866-459-7223 if you’re interested in applying your credit to an event at another NASCAR-owned track.  

Q: What do I need to do to get an event credit towards 2021 events?

A: Ticket holders will receive a credit, for the above experiences, in their Darlington Raceway account automatically. No action is needed to receive the credit.  

Q: Can I use my 120% credit towards my renewal?

A: Yes, the credit can be applied to your 2021 Darlington Raceway renewal. Information on how to apply your credit to your renewal will be provided during the renewal period.  

Q: Can I get a refund instead of an event credit?

A: Ticket holders requesting a refund must complete the refund request form by September 21, 2020. 

 

Please note that our team will be in touch as soon as possible regarding your request, but it may take up to 60 days from the original form submission date to process requests.  

 

Request a refund here.

Q: How will I receive my refund?

A: Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 60 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticket holder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.  

 

Request a refund here.

Q: I purchased an above effected admission through another source, can I still get an event credit or refund?

A: If you purchased through a third party, please reach out to the third-party seller for their refund policy. 

Q: Which purchases will be credited to my account?

A: We have confirmed the Southern 500 will run with a limited, reduced number of fans in accordance with public health officials and local, state and federal authorities as well as related safety protocols and procedures. This credit covers any of the above experiences you may have had on your account. To ensure social distancing between groups, fans who have already purchased grandstand tickets to the Southern 500 will be reseated in new locations, as comparable as possible to original seats, with new, lower ticket pricing applied.