KNOW BEFORE YOU GO: IMPORTANT GUIDELINES FOR THE SOUTHERN 500

We are excited to welcome fans to the Southern 500 on September 6. While the number of fans, along with some beloved amenities for the race must be limited for the time being, the ability to safely welcome back our drivers, teams, and guests remains our top priority. 


Based on current guidelines from medical professionals and public health officials, the safest way to host fans is with a reduced seating capacity providing socially distanced seating. New seats have been assigned and you can view them by logging into your MyTickets account. 

 

If you have questions, please call 866-459-7223. See below for important entry and safety information.

PROTOCOLS

safety and protocols graphic


Q: WHAT SAFETY MEASURES AND PROCEDURES WILL BE IN PLACE TO ENSURE FANS’ SAFETY?

We are working with South Carolina health and government officials to ensure the venue will be ready to provide a safe experience for all NASCAR fans in attendance. Amended safety measures and procedures will be in effect that include:   

 
  • Strict adherence to the CDC-recommended 6’ social distancing will be mandated onsite 

  • All guests (age 3 and up) will be required to bring and wear mandatory face coverings* 

  • Guests will be directed to specific, spaced-out parking lots 

  • A sequenced entry/exit procedure into the facility property/gates will be used to minimize large concentrations of personnel or guests 

  • Each guest will be screened prior to entering the event gates; initial screening will include questions regarding current health status and potential exposure, as well as a non-contact temperature check 

  • One-way entry and exit to the grandstands, along with routes to concession stands and restrooms via the concourse will adhere to social distancing guidelines 

  • Multiple handwashing and hand sanitizing stations placed throughout the operating areas and entrances 

  • A “Clean Team” of staff, clearly identified for guests, cleaning or disinfecting at all times 

  • No coolers of any type will be permitted inside of the entry gates 

  • Clear bags, up to 19 inches in size, will be allowed. These bags can contain pre-sealed and packaged food and beverage items, including alcohol 

  • No glass containers of any kind will be allowed 

  • Limited “Grab 'N' Go” economically priced concessions, as well as limited track/NASCAR merchandise, will be available for purchase via cashless transactions   

 

*For guests who may need an accommodation in order to comply with any facility rules and/or protocols, please contact our Guest Services team when you arrive on property for further information. 

Q: WHAT ARE THE SAFETY PROTOCOLS AND CRITERIA FOR CAMPERS?

All camping spots have 50-amp power, sewer, and water hookups; admitted vehicles must therefore have compatibility with those resources. These spots are open to motorhomes and fifth wheels only that have cooking facilities with an on-board power source, toilet facilities with on-board holding tank, potable water supply system including faucet, sink and holding tanks, and heating and/or air conditioning separate from the vehicle's engine. All campground restrooms/showers will be closed. 

 

Once set-up, the campers in the group will be instructed to stay at least six feet away from other campers and stay in their designated RV spots. A maximum of 6 guests are allowedWhen in their own designated spot with their own party, masks will not be required for camping guests. However, if outside of their designated spot, guests must wear a mask and maintain a 6' distance from other guests.  

 

If camping in an area where there is an empty spot adjacent to your assigned spot, guests should refrain from using the empty space for parking, gathering or any other activities.

 

All camping guests will go through identical screening as grandstand guests upon entry to Darlington Raceway property. No other camping on property is allowed. 

 

Signage will be visible throughout the campgrounds regarding social distancing and other protocols guests must abide by. 

 

If campers must exit Darlington Raceway property for any reason, they will go through additional screenings upon exit and re-entry before being allowed back to their designated camping spots 

Q: WILL FANS BE REQUIRED TO GO THROUGH A SCREENING PROCESS?

YesPrior to entering the event gates at the track, each guest will go through an initial screening that will include questions regarding current health status and potential exposure, as well as a non-contact temperature check. 

 

For more information, please call 866-459-7223. 

Q: WILL FANS BE REQUIRED TO WEAR MASKS AT ALL TIMES?

Yes, as with our essential personnel and competitors, fans will be required to wear masks while on Darlington Raceway property.* If fans do not have them, we will provide them upon arrival. 

 

*For guests who may need an accommodation in order to comply with any facility rules and/or protocols, please contact our Guest Services team when you arrive on property for further information. 

Q: HOW WILL FANS SAFELY GET INTO THE TRACK? WILL THERE BE SCHEDULED ENTRY TIMES?

Fans will enter the track at dedicated entry points in a sequenced fashion to reduce large gatherings and ensure a smooth screening process.

Q: HOW WILL SEATS BE SPACED OUT? WILL SOCIAL DISTANCING BE ENFORCED?

The Darlington Raceway team has reseated all grandstand guests to ensure proper spacing for social distancing. A maximum of 6 seats grouped together will be allowed. 

 

Social distancing will be mandated on site and strictly enforced by staff on-site.  

Q: CAN FANS BRING COOLERS WITH THEIR OWN FOOD AND DRINKS?

In accordance with safety guidelines, no coolers of any type will be allowed inside the entry gates for grandstand ticket holders. Only clear bags up to 19 inches in size will be allowed. However, pre-sealed and packaged food and beverage items (including alcohol) will be allowed in the permitted clear bag. No glass containers. 

 

There will also be "Grab 'N' Go" economically priced concession options available for purchase via cashless transactions. Entry and exit routes from seating to concessions and restrooms will follow social distancing protocols. 

Q: HOW WILL SAFETY BE MAINTAINED REGARDING RESTROOMS AND CONCESSIONS?

In terms of restrooms and concessions, all locations will maintain physical distancing and more frequent cleaning across high touch locations in operating areas. 

 

There will also be no buffet or self-serve options at concession locations. There will be limited menus and limited food preparation onsite, as well as physical barriers between the guests and food service operations. Finally, anyone involved in food preparation will undergo the same screenings as employees. 

Q: WHAT CONCESSION OPTIONS WILL BE AVAILABLE?

Multiple concession locations will be open near the available seating sections. Each location will have hand sanitizer, directional signage, social distancing signage, and an attendant sanitizing the area throughout the event. 

 

Economically priced "Grab 'N' Go" pre-packaged items ($2 to $5 each) will be available to purchase: 

 
  • Sandwiches 

  • Salads 

  • Chips 

  • Candy 

  • Snacks 

  • Coca-Cola products 

  • Beer 

  

All transactions will be cashless. Accepted forms of payment: Debit, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Samsung Pay. 

Accepted cashless forms of payment

Q: WILL FANS BE ABLE TO GO IN THE INFIELD DURING THIS EVENT WEEKEND?

No. For this event, the infield will only be open to competition-essential personnel. 

Q: WHAT HAPPENS IF A FAN FALLS ILL DURING THE EVENT?

There will be dedicated medical assets resourced to provide treatment and transport of any fan(s) developing symptoms during the event. In addition, a robust disinfecting / decontamination capability has been established for immediate on-site response. Finally, local public health officials will be notified of the potential infection. 

Q: WILL RACING ELECTRONICS BE ONSITE THIS WEEKEND?

No. If you are bringing your owned RE scanner or LEGEND device to the race, please click here for OTA and programming information. FanVision services will not be available for rental or use of fan-owned FanVision devices. 

Q: WILL THERE BE TRAMS AND OTHER ON-SITE TRANSPORTATION?

Because the infield will not be open to fans, we will not be running trams for this event. Fans needing ADA Parking or Tickets can call us at 866-459-7223 

Permitted and Prohibited Items


Q: WHAT CAN I BRING IN ON RACE DAY?

Permitted Items
* One clear bag or clear backpack per person (maximum size of 18"x18"x14") or clutch bag/fanny pack (maximum size of 4.5"x6.5")
* Sunscreen, sunblock, hand sanitizer, and bug spray (aerosol, gel or liquid forms)
* Ice in a clear bag
* Insulated cups - maximum size of 64 oz
* Food and Beverage of your choice (alcohol is permitted. No glass is allowed)
* Strollers (if accompanied by a child)
* Stadium Seat Cushions (stadium seats with metal frames are prohibited)
* Binoculars
* Blankets
* CamelBaks
* Scanners
* Cameras (commercial photographers need to apply for a photo credential)
* Umbrellas are permitted, but may not be opened in the grandstands
* Selfie Sticks (Must have telescoping handle)
* Big Head signs (please be respectful of the space and sightlines of those around you
 
Prohibited Items:
* Firearms, Sheath knives, Fireworks and items restricted by Local, State and Federal Laws
* Glass (broken glass could cause injury)
* Stadium Seats with Metal Hooks and/or tubing (every seat has a back)
* Pets (only approved service animals ok)
* Folding chairs
* Coolers
* Any bags, backpacks or containers that are not clear or are larger than the allowable size
* Bicycles or skateboards
* Flag Poles
* Drones
* Collapsible dollies
* Displays of the confederate flag will not be allowed

Any items deemed to be an obstruction to other spectators will be restricted or removed. Darlington Raceway is not responsible for restricted item(s) left at the admission gates. All items are subject to inspection upon entry and are subject to additional inspection within the stadium.

Q: WHAT EXPERIENCES AND RACE-DAY EXTRAS HAVE BEEN IMPACTED?

As a result of state and local public health guidelines, the following will not be offered for the 2020 Southern 500 weekend: 

 
  • Infield Camping 

  • Pit Passes 

  • Fan Suites 

  • Tent Camping 

  • Racing Electronics Scanner & FanVision Rentals 

  • Museum Admissions 

  • Shuttle Passes 

  • Stripe Zone & T4 Hospitality 

  • Paid Parking 

  • Practice Day Tickets 

  • Sport Clips Haircuts VFW 200 Tickets 

 

 

Fans who purchased any of the above will automatically receive a credit for the full amount of the above effected experiences, plus an additional 20% of the total amount paid for those experiences, in their Darlington Raceway account by August 12. Please note that this credit only applies to the above experiences, and your other purchases, such as Southern 500 grandstand tickets, remain on your account. The credit can be applied to a future race event in 2021 at a NASCAR-owned track. For additional ticket holder options and more information, please see below. If a refund is preferred, refund request forms are due September 21, 2020. 

 

Please note that our team will be in touch as soon as possible regarding refund requests, but it may take up to 60 days from the original form submission date to process requests. 

 

Request a Refund. 

Q: WHAT ABOUT PEARSON/PETTY RV CAMPING AREAS?

The Pearson and Petty Campgrounds will be open for the Southern 500 weekend. The price has been reduced to $80, and fans will automatically be credited for the difference in price to their Darlington Raceway account by August 12, 2020Please review the load-in and move-out dates and times below, as they have been adjusted. 

 

CAMPING LOAD-IN: 12 NOON ON FRIDAY, SEPTEMBER 5 

CAMPING MOVE-OUT: BY 12 NOON ON MONDAY, SEPTEMBER 7 

 

All camping passes will be sent via Tickets @ Home within 2-3 weeks of the event. For more information on Tickets @ Home, please click here.

Q: HAS THE PRICE OF MY GRANDSTAND TICKET DECREASED?

Ticket prices for the Southern 500 have decreased, and new seats have been assigned to accommodate social distancing. Fans will see a credit for the price difference in their Darlington Raceway account. All tickets will be sent via Tickets @ Home within 2-3 weeks of the event. Please see below for info on Tickets @ Home. 

Q: HOW WILL I RECEIVE MY TICKETS?

All tickets/admissions/camping placards will be delivered to fans via Tickets @ Home. 

 

Tickets @ Home provides fans with the flexibility to display their tickets on their mobile device for non-contact entry at the gates or the ability to print your tickets at home from a computer and printer. 

 

Below are instructions for accessing your tickets through your mobile device and computer. Please familiarize yourself with these instructions before race day. As a best practice, you may also save your tickets in your digital wallet on Apple devices for easy access at the gate. 

 

TICKETS @ HOME: MOBILE TICKETS 

 
  1. Option 1 – access from your email confirmation 
    a. All ticketholders will receive an email confirmation once your order has been processed. 
    b. This email confirmation will contain a URL that will display mobile tickets when opened on a mobile device. 
    c. You can add these tickets to your wallet on iOS devices 

  2. Option 2 – logging in to your account 
    a. You may also log in to your online account to access your tickets using the email address and password created when you purchased online.  
    i. If you purchased via phone, please see instructions below to set up your account 
    b. Log in to your My Tickets account 
    c. Once you have accessed the tickets sales page click on the menu () in the upper right corner. 
    d. Click on 'My Tickets' tile. 
    e. Login into your account using the same username and password combination used to complete the purchase online (or set up your account).  
    f. Click the 'View Ticket Inventory' tile at the bottom of the screen. 
    g. Click on the tile for the event you’d like to display your mobile ticket for. 
    h. Click on the 'Section Row Seat' indicator tile to display the barcode to be scanned for entry 
    i. Add the ticket to your Apple or Digital Wallet for ease of access when entering the gate. 

  3. Set up My Tickets Account on Mobile Device 
    a. Click Here to Access Login Page 
    b. Click on the menu () and choose LOGIN 
    c. Click SIGN UP button 
    d. Complete the User Profile section and check the box at the bottom to accept the Terms & Conditions. The email address must match what was provided for the phone order. 
    e. After completing the SIGN UP, you will have access to your tickets. Follow instructions starting at 2.d. above 

 

 

TICKETS @ HOME: COMPUTER ACCESS 

 
  1. Login to your My Tickets account using the same username and password combination used to complete the purchase online (or setup your account). 

  2. Click on the 'My Ticket Inventory' tab. 

  3. Click the Ticket Action drop-down field and choose Print Tickets. 

  4. The default view is by event. Select the 'Order' tab to view inventory by order. The event view will show all tickets for events in the selected month, for all order. 

  5. The order view allows you to display tickets by individual order ID. 

  6. Click the arrow on the left side of an event to see the ticket inventory for that event. 

  7. Use the checkboxes to select the tickets you wish to print. 

  8. Verify the selected tickets and click 'Continue.' 

  9. Verify the information of the Print Tickets screen and click 'Print Tickets.' 

  10. Click 'View' and 'Print Tickets,' or you also have the option to download the tickets to your digital wallet. 

  11. A new window should pop up with your printable ticket. Another window should pop up where you can select your printer and print the ticket. 

Q: WILL MY ADA SEATS STILL BE AVAILABLE?

Account holders who purchased ADA seating and parking for this event will have access to ADA resources. Please call us at 866-459-7223 with any questions or concerns.